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Zoovy, Inc. has created this privacy statement for this Company in order to demonstrate our joint commitment to privacy. The following discloses the information gathering and dissemination practices for this website:
This Company is not responsible for the privacy practices or the content of such Web sites, unless otherwise specified below your information is never shared with other companies, even those who are also using Zoovy technology. In the future Zoovy may provide you the ability to share your information across multiple websites which all utilize Zoovy technology however this will only be done at your explicit request.
This site uses an order form for customers to request information, products, and services, it also collects visitor's contact information (like their email address), in some circumstances their unique identifiers (like their pets name, or mothers maiden name), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future informational mailings; see the choice/opt-out section below, users may NOT opt out of receiving order notifications, or other contacts which are deemed essential by this Company.
Financial information that is collected is used to bill the customer for products and services. Unique identifiers (such as pets name, and mothers maiden name) are collected from Web site visitors to verify the user's identity.
Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. This site may also run contests in which case we may ask visitors for contact information (like their email address). Generally this information is used to verify eligibility, however we may also use contact data from our contests to send users information about this Company. The customer's contact information is also used to contact the visitor when necessary (for example winners). Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected from our users is used to check the users' qualifications for registration and bill the user for products and services.
This site may include chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Information is stored behind a firewall, against a password protected database system. Whenever sensitive information is accessed it is transmitted using strong SSL encryption. this Company may keep a copy of your information on its own system using Zoovy's WebAPI system, this system may have its own security measures in place.
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. Each time an information email is distributed, you have the option to use unique unsubscribe url which is attached to each outgoing email. Customers may unsubscribe at any time by simply logging into their accounts.
This site gives users the following options for changing and modifying information previously provided. Simply visit the customer login area of this website.
Items on this list will not show up anywhere on the site. Use it for items you never want to see again. If you add an item to the list by mistake, use this page to remove it from the list and it will start re-appearing during your shopping experience.
Payments will be "authorized" by our credit card processor, PayPal and Google checkout at the time of checkout. This means that the authorized amount will not be available to you, it will be held in reserve by your bank.
If you pre-order or back order an item and pay with a credit card, the authorization for that purchase usually expires in seven days for Visa, or 30 days for MasterCard, American Express, Discover and PayPal. For items that arrive in more than 30 days, we may need to obtain another authorization from your credit card company. Your credit card is charged only at the time we ship the product.
Orders are carefully inspected before shipping. We accept returns that are unused and unopened only unless the item itself is broken. Products must be in there original condition and packaging.
You must contact us first to receive an authorization before any return is able to be sent back. When we receive the return back your form of payment will be credited for the price of the item(s) and any taxes. This credit will not include shipping, unless the products were damaged upon arrival.
Your credit will be authorized after we receive and process your return, as long as the item meets the above criteria.
All of our In-Stock items usually ship within 1 business day, depending on how busy we are, some In-Stock items may take up to 2 business days to ship.
In-Stock items ordered with back orders and pre-orders may cause delays in the shipping of In-Stock items.
We ship worldwide via U.S. Postal Service. We ship to nearly every country. After adding an item to your shopping cart, specify your country in the shopping cart and it will calculate shipping based on country.
Please note that shipping costs may be high for 1-2 items, as more items are added to the cart you will not see shipping costs increase much.
Intl. First Class Mail This mail service takes about 2-3 weeks to arrive.
Intl. Priority Mail This mail service takes about 5-10 business days to arrive.
Intl. Express Mail This mail service takes about 3-5 business days to arrive.
(Orders may take longer if held or delayed by customs).
GKWorld has over 30,000 items available so we are not able to stock all of our items. We do work very closely with our suppliers and receive weekly shipments in for back orders placed.
Most back orders arrive to us within 2-3 weeks from when they are ordered. We will notify you once your back order has arrived and is ready to ship. We only charge back orders once they are shipped. Back orders can be cancelled at anytime.
USA Orders: Ordering items both In-Stock and on Back Order. In most cases we will ship the In-Stock items in 1-2 business days and the back ordered items separately. There is NEVER additional shipping; we cover all shipping charges on back orders.
International Orders: Ordering items both In-Stock and on Back Order. In most cases we will HOLD the In-Stock items until the back ordered items are re-stocked.
If we ship the in-stock items first, do not worry there is NEVER additional shipping; we cover all shipping charges on back orders.